24/7 support

We are here whenever you need us

Running a personal brand is hard enough. When something breaks, slows down, or just feels confusing, send us a message and a real human will help.

Email support@brandops.site Browse help guides

Email support

Reach our team directly at support@brandops.site. We read every message and route technical questions to the right person.

We aim to respond within 24 hours on business days and 48 hours on weekends.

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24/7 coverage

Our documentation and automated guides are always available. For human help, we monitor requests around the clock and prioritize urgent issues.

Urgent publishing or access issues are escalated immediately.

Browse guides

Personalized replies

We do not send copy-paste answers. Every reply includes context from your workspace, screenshots where helpful, and clear next steps.

Tell us what you are trying to achieve and we will suggest the fastest path.

Start a conversation

What we can help with

Pick the topic closest to your question. We will match your email to the right expert.

Getting started

First-time setup, environment variables, API keys, and running your first carousel or newsletter workflow.

Where do I add my OpenAI key?

How do I run the dashboard locally?

What does each env variable do?

Research and sources

Troubleshooting Firecrawl research, source limits, citation formatting, and finding timely stories for your niche.

Why did research return zero sources?

Can I change the research domains?

How are citations formatted?

Carousel generation

Slide copy, artwork rendering, PNG exports, and reviewing generated carousel decks before publishing.

Slides look off-brand. Can I edit them?

How do I regenerate one slide?

What image model is used?

Newsletter delivery

Newsletter drafts, subject lines, Resend setup, fixed test recipients, and send troubleshooting.

Why did the newsletter not send?

Can I change the test recipient?

How do I add a lead visual?

Publishing and LinkedIn

LinkedIn identity checks, dry runs, duplicate prevention, scheduled posting, and review gates.

Why is publishing local-only?

How does duplicate prevention work?

Can I schedule a post?

Billing and account

Early-access plans, invoice questions, account deletion, data exports, and GDPR requests.

How do I update my billing email?

Can I export my generated content?

How do I delete my account?

Real support example

What a personalized reply looks like

Customer question:

I am a trainer launching a new course. I need a carousel on AI workflow automation every Monday morning.

Our reply:

Set up the carousel workflow with your research topics pinned to AI and automation.
Generate the carousel on Friday, review it over the weekend, and schedule it through the local dashboard or the GitHub Actions manifest for Monday 8 AM.
Save the commentary template so future weeks need only a quick edit.

Still stuck?

Send one email and a human will read it. Include your workspace, the step you are on, and the result you expected.

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